Royal Bank invests £520,000 in Edinburgh West End branch refurbishment
Royal Bank of Scotland said it has spent £520,000 upgrading its Princes Street branch and pledged no further closures until at least 2029.
Royal Bank of Scotland said it has invested £520,000 to refurbish its Edinburgh West End branch, transforming it into what the bank described as a modern, customer-first space with upgraded technology aimed at improving service reliability and speed.
The bank said the refurbishment forms part of its wider commitment to local communities and confirmed its pledge of no further branch closures until at least 2029.
The refurbishment was marked with an open evening on 8 October 2026, where customers were invited to view the new facilities. The event featured live music and a fireside chat with Scottish Olympic curling silver medallist Bruce Mouat, according to the bank.
According to Royal Bank of Scotland, the Edinburgh West End branch has been fitted with state of the art equipment and technology, including upgraded machines intended to improve reliability and reduce downtime, new seating areas in the banking hall, music and white noise technology to improve privacy, and refreshed colleague welfare facilities including upgraded bathrooms, dining areas and lounge space.
Lynne Mantle, Branch Manager at the Edinburgh West End branch, said: “It is a real privilege to be able to showcase our refurbished Royal Bank of Scotland branch on Princes Street to our customers.”
Mark Scanlon, Local Director for Edinburgh and South East Scotland at Royal Bank of Scotland, said investing in branches such as Edinburgh West End, alongside the commitment to maintaining the existing branch network until at least 2029, was “a key part of how grow alongside the customers and communities that we serve.”
The bank said it is investing over £50 million over 18 months to refurbish branches across the UK to better support customers face-to-face, alongside investment in its mobile branch fleet.
Royal Bank of Scotland also said small business owners and entrepreneurs in Scotland are benefiting from the Accelerator Hub located above the Edinburgh branch, which provides free in-person events, networking and meeting spaces, as part of the bank’s Growing Together campaign supporting UK economic growth.